Volunteering opportunities at SENAC

  • Train as an Advice Line Volunteer (no current vacancies)
  • Help us raise funds to keep our services running

Advice Line volunteer

Hundreds of calls from parents/carers and professionals seeking advice and information about the Special Educational Needs system in Northern Ireland are received every year on SENAC’s Advice Line.

The Advice Line is supported by a team of trained volunteers who are committed to providing an accurate, up to date, free service to callers. Volunteers give advice over the telephone, usually from home through a telephone divert system. Volunteers undergo comprehensive training  in the Special Educational Needs System in Northern Ireland and receive ongoing supervision and top up training.

What a volunteer can expect from SENAC

  • Flexible working patterns – we recognise the need to accommodate family, jobs, holidays etc
  • Full training programme. Opportunities sometimes arise for volunteers to attend external training courses
  • Ongoing support from SENAC staff and management
  • Cover of SENAC’s Professional Indemnity Insurance
  • Personal development

 What SENAC expects from an Advice Line Volunteer

  • A willingness to work within the aims, principles and policies of SENAC
  • An ability to clearly communicate information
  • A good standard of literacy skills to record advices and information
  • A commitment of a minimum of five/six hours per week within a flexible rota (three hours taking Advice Line calls and 2/3 hours inputting data)

 Who can volunteer?

There are no required educational qualifications to become an Advice Line volunteer, however an empathy for the issues experienced by parents of children with learning disabilities and, an ability to communicate information clearly, is essential. Full training in the Special Educational Needs System in Northern Ireland will be given.

Examples of useful experience for volunteers:

  • Parents with an interest and/or experience in the field of special educational needs.
  • Educational professionals preferably with experience of or an interest in special education
  • Those experienced in, or with relevant training in, law, advocacy or advice work
  • Those with experience in working/volunteering in the area of special educational needs or disability
  • Student in a relevant field e.g. education or law

All volunteers must be over 18 years. All information disclosed will be handled fairly and discreetly in accordance with regulations and procedures. SENAC is committed to equal opportunities for volunteers and welcomes applications from individuals regardless of race, gender, sexuality or disabilities.


  • 10 hour modular training course, some additional home study will be required. We will endeavour where possible to fit training times around volunteers other comittments.
  • Attendance at supervision/professional development workshops
  • Ongoing support from SENAC

To register your interest in becoming an Advice Line Volunteer  please email info@senac.co.uk or phone 028 9070 5654.


Any donation raised for SENAC is truly appreciated and it will make a real difference to the lives of children in Northern Ireland with disabilities and special educational needs. You can support our work by fundraising for us or by donating here

Perhaps you could consider:

  • nominating us as your workplace charity

  • organise a fundraising event such as a raffle, quiz night, sponsored event or gala evening

  • collect free donations when you shop online  – Easy Fundraising

One way of helping us raise funds that doesn’t require a regular time commitment is clip_image002http://www.easyfundraising.org.uk/causes/senac

This is one of  the easiest way to help raise money for Special Educational Needs Advice Centre. If you already shop online with retailers such as Tesco’s, Sainsbury’s, Argos, John Lewis, Comet, Etsy, eBay or HMV, sign up for free to raise money while you shop!

So how does it work?

You shop directly with the retailer as you would normally, but if you sign up to http://www.easyfundraising.org.uk/causes/senac for free and use the links on the easyfundraising site to take you to the retailer, then a percentage of whatever you spend goes directly to SENAC at no extra cost to you.

Save money too!
Easyfundraising is FREE to use plus you’ll get access to hundreds of exclusive discounts and voucher codes, so as well as raising money for SENAC, you can also use the site to save money.

NO SPAM –you can opt out of receiving special offers or further information from Easy Fundraising and they also promise not to pass your details to anyone else.

How much can you raise?

Large or small, every purchase will make a difference. for example, spend £100 with M&S online and you raise £2.50 for us. £100 with WH Smith puts £2.00 in our pocket and so on.  There are 4,000+ retailers on the site, and some of the donations can be as much as 15% of your purchase.

This is a slow but steady way of raising income and each person that signs up will make a contribution – collectively we can make a bigger difference. That is why we need your help to keep donations coming in. Please sign up at:

http://www.easyfundraising.org.uk/causes/senac  and remember to opt for a DONATION REMINDER

Advice line 028 9079 5779

For advice about your child’s education please contact our Adviceline to speak to one of our advisers.

During the Covid-19 pandemic the Adviceline will continue to operate its usual hours from 10am to 1pm Monday Tuesday and Wednesday.

For the foreseeable future, all calls to SENAC will go through this number so for all other enquiries please also ring us on 028 9079 5779 Monday to Friday from 10am -1pm

Contact us

Graham House,
Knockbracken Healthcare Park,
Saintfield Road, Belfast BT8 8BH.

Office Enquiries: 028 9070 5654
Email: info@senac.co.uk

Limited Company No. NI48698
Charity No. NIC101355

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