Volunteering opportunities at SENAC

  • Train as an Advice Line Volunteer (no current vacancies)
  • Help us raise funds to keep our services running

Advice Line volunteer

Hundreds of calls from parents/carers and professionals seeking advice and information about the Special Educational Needs system in Northern Ireland are received every year on SENAC’s Advice Line. The Advice Line is supported by a team of trained volunteers who are committed to providing an accurate, up to date, free service to callers. Volunteers give advice over the telephone, usually from home through a telephone divert system. Volunteers undergo comprehensive training  in the Special Educational Needs System in Northern Ireland and receive ongoing supervision and top up training.

What a volunteer can expect from SENAC

  • Flexible working patterns – we recognise the need to accommodate family, jobs, holidays etc
  • Full training programme. Opportunities sometimes arise for volunteers to attend external training courses
  • Ongoing support from SENAC staff and management
  • Cover of SENAC’s Professional Indemnity Insurance
  • Personal development

 What SENAC expects from an Advice Line Volunteer

  • A willingness to work within the aims, principles and policies of SENAC
  • An ability to clearly communicate information
  • A good standard of literacy skills to record advices and information
  • A commitment of a minimum of five/six hours per week within a flexible rota (three hours taking Advice Line calls and 2/3 hours inputting data)

 Who can volunteer?

There are no required educational qualifications to become an Advice Line volunteer, however an empathy for the issues experienced by parents of children with learning disabilities and, an ability to communicate information clearly, is essential. Full training in the Special Educational Needs System in Northern Ireland will be given. Examples of useful experience for volunteers:

  • Parents with an interest and/or experience in the field of special educational needs.
  • Those experienced in, or with relevant training in, law, advocacy or advice work
  • Those with experience in working/volunteering in the area of special educational needs or disability
  • Student in a relevant field e.g. education or law

All volunteers must be over 18 years. All information disclosed will be handled fairly and discreetly in accordance with regulations and procedures. SENAC is committed to equal opportunities for volunteers and welcomes applications from individuals regardless of race, gender, sexuality or disabilities.

To avoid conflict of interest between a volunteer’s personal or professional activities and the roles they undertake for SENAC, potential volunteers will be asked to complete a ‘conflict of interest’ form during the recruitment process.


  • 10 hour modular training course, some additional home study will be required. We will endeavour where possible to fit training times around volunteers other comittments.
  • Attendance at supervision/professional development workshops
  • Ongoing support from SENAC

To register your interest in becoming an Advice Line Volunteer please email info@senac.co.uk or phone 028 9070 5654.


If you would like to support us by organising a fundraising event we would be very pleased to hear from you.

Click here for some ideas.

Advice Line 028 9079 5779

For advice about your child’s education please contact our Advice Line to speak to one of our advisers.

During the Covid-19 pandemic the Advice Line will continue to operate its usual hours from 10am to 1pm Monday Tuesday and Wednesday.

For the foreseeable future, all calls to SENAC will go through this number so for all other enquiries please also ring us on 028 9079 5779 Monday to Friday from 10am -1pm

Contact us

Graham House,
Knockbracken Healthcare Park,
Saintfield Road, Belfast BT8 8BH.

Office Enquiries: 028 9070 5654
Office Email: info@senac.co.uk

Office email cannot be used for advice queries, for education advice please contact our Advice Line

Limited Company No. NI48698
Charity No. NIC101355

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